Welcome to Women Fashion Shop! Below, you’ll find answers to some of the most common questions about our products, services, and policies. If you have any other questions, feel free to contact our customer support team at [email protected].
Product Questions
1. What types of products do you offer?
We offer a wide range of women’s fashion items, including Casual Dresses, Jeans, Maxi Dresses, Skirts, and Tank Tops & Camisoles.
2. Are your products available in different sizes?
Yes, our products are available in various sizes to cater to different body types. Please check the product description for specific size details.
3. Do you offer plus-size options?
Yes, we offer a selection of plus-size options in many of our product categories. Look for the “Plus Size” filter on our website to find these items.
Shipping & Delivery
1. What are your shipping options?
We offer two shipping options: Standard Shipping via DHL or FedEx, which costs $12.95 and delivers within 10-15 days after shipping, and Free Shipping via EMS for orders over $50, which delivers within 15-25 days after shipping.
2. How long does it take to process an order?
Orders are typically processed within 1-2 days before shipping.
3. Do you ship internationally?
Yes, we ship globally, except for some remote areas in Asia. Please check our shipping policy for more details.
Returns & Exchanges
1. What is your return policy?
We offer a 15-day return policy. If you’re not satisfied with your purchase, you can return it within 15 days of receiving it. Please refer to our Returns Policy for more details.
2. How do I initiate a return?
To initiate a return, please contact our customer support team at [email protected] with your order details. We will guide you through the process.
3. Are there any conditions for returns?
Yes, items must be in their original condition with tags attached. Please refer to our Returns Policy for a full list of conditions.
Payment & Account
1. What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal.
2. Is my payment information secure?
Yes, we use secure payment gateways to ensure your payment information is protected.
3. How do I update my account information?
You can update your account information by logging into your account on our website and navigating to the “Account Settings” section.
Customer Support
1. How can I contact customer support?
You can reach our customer support team via email at [email protected].
2. What are your customer support hours?
Our customer support team is available Monday through Friday, 9 AM to 5 PM (CST).
3. Can I track my order?
Yes, once your order has been shipped, you will receive a tracking number via email that you can use to track your order.
Thank you for shopping with Women Fashion Shop! We hope this FAQ has answered your questions. If you need further assistance, please don’t hesitate to contact us.